Delivery & Refund Policy

How we deliver and how we handle issues

We deliver locally across Agorha. Serviceable pincodes: 125047. You can check delivery for your pincode on any product page or at checkout.
Same-day delivery on orders placed before 4 PM. Orders after the cutoff are delivered the next day.
Delivery charge is ₹40. Free delivery on orders above ₹499.
You can choose a preferred delivery time slot at checkout. We'll do our best to honour it.

We currently accept Cash on Delivery (COD) — pay by cash or UPI when your order arrives.
An account is required to place an order, so you can track it and reorder easily.

Since our sweets are made fresh to order, please request any cancellation as early as possible by calling or WhatsApp-ing us. Orders already prepared or out for delivery may not be cancellable.

As sweets and namkeen are perishable food items, we are unable to accept returns once delivered.
Your satisfaction matters to us. If there is a genuine quality issue — wrong item, damaged in transit, or a freshness problem — contact us within 4 hours of delivery with a photo, and we'll arrange a replacement or refund.
Approved refunds (for prepaid orders, where applicable) are processed back to the original payment method within 5–7 working days.

Reach us any time — we're happy to help:
📞 +91 83071 08976 · 💬 WhatsApp · ✉️ orders@namdevsweets.com

This policy may be updated from time to time. Last updated June 2026.